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Privacy Policy

Introduction

DESH is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our IPTV and broadband services, including purchases or usage of the Digital Shakti Combo Box and other ONUs. 

Information Collection

    We may collect the following categories of personal and technical information:
  • Identity and contact details (name, address, phone number, email) 
  • Payment and transaction data
  • Usage information (viewing preferences, subscription history)
  • Technical data (device information, IP address, browser type)

Use of Information

    We use your information to:
  • Deliver and improve our services 
  • Facilitate billing, technical support, and customer care
  • Notify you about new products, promotional offers, or policy changes
  • Fulfill legal and regulatory obligations

Information Sharing

We do not sell or rent your personal information. Data may be shared with trusted partners and service providers strictly for the purpose of service delivery, billing, or regulatory compliance. We may also disclose data if required by law.

Security Measures

We employ robust security protocols to protect your data against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure; by using our services, you accept this inherent risk.

Data Retention

Your data is retained only for as long as necessary to meet legal, operational, or contractual obligations.

User Rights

Your data is retained only for as long as necessary to meet legal, operational, or contractual obligations.

Changes to This Policy

We reserve the right to amend our Privacy Policy as needed. Updates will be posted on our Website and become effective immediately.  

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